Below, you can find the fulfillment policy, refund policy, terms of services, and other policies and terms related to our services and delivery of services for Crucial Appeal, Crucial Appeal LLC, Crucial Appeal’s affiliates, and Crucial Appeal’s advertisers (collectively Crucial Appeal)
TERMS OF SERVICE FULFILLMENT
We are committed to providing all participants with the best experience possible however, Crucial Appeal LLC may, at its sole discretion, limit, suspend, or terminate your participation in any of its services, programs, live, recorded, social media-based or digital without refund or forgiveness of remaining payments if: you become disruptive or difficult to work with; or you fail to follow the program guidelines; or, you impair the participation of our clients, instructors, or participants in our program(s).
PRIVACY & CONFIDENTIALITY
We respect your privacy and must insist that you respect the privacy of our clients and fellow program participants. Video zoom calls and phone calls are always recorded for quality and training purposes. We respect your confidential and proprietary information ideas, plans, and trade secrets (collectively, “Confidential Information”) and must insist that you respect the same rights of our clients and of your fellow Program participants and of the Company.
Thus, by working with Crucial Appeal, you agree:
Not to infringe any service, program, participants or the Company’s copyright, patent, trademark, trade secrets, or other intellectual property rights; Any Confidential Information shared by service providers, program participants, or any representative of the Company is confidential and Proprietary, and belongs solely and exclusively to the Participant who discloses it or the Company; Not to disclose such information to any other person or use it in any manner other than in discussion with other Program participants during Program sessions; All materials and information provided to you by the Company are its confidential and proprietary intellectual property belong solely and exclusively to the Company, and may only be used by you as authorized by the Company; The reproduction, distribution and sale of these materials by anyone but the Company is strictly prohibited; If you violate, or display any likelihood of violating, any of your agreements contained in this paragraph the Company and/or the other Program participant(s) will be entitled to injunctive relief to prohibit any such violations to protect against the harm of such violations. If for any reason the client would want to cancel services, each party shall return to the other party all documents and tangible materials (and any copies) containing, reflecting, incorporating, or based on the other party’s Confidential Information, permanently delete all of the other party’s Confidential Information from its computer systems, and certify in writing to the other party that it has complied with the requirements of this clause.
Program education and information is intended for a general audience and does not purport to be, nor should it be, construed as advice or counseling tailored to any specific business. All materials, procedures, policies, and standards, all manuals, all teaching aids, and the like that have been or will be made available by Crucial Appeal or its designated facilitators, or any other source, oral or written, are for individual use in or in conjunction with our training programs only.
Program content is for individual use only, and may not be sold, tape recorded, videotaped, shared, taught, given away, or otherwise divulged without the express written consent of Crucial Appeal, or its designated agent.
The leads and all other content generated by Crucial Appeal are Crucial Appeal’s intellectual property. By cancelling your services with Crucial Appeal, you agree and fully acknowledge that you will no longer have access to the leads and Crucial Appeal has the rights to re-sell the leads.
Nothing in this agreement shall be construed as a transfer or license of our intellectual property.
Nothing in this agreement should be construed as “Work made for Hire” as defined in Section 101 of Title 17 of the Copyright Act of 1976.
The information contained in program material is strictly for educational purposes. Therefore, if you wish to apply (or not apply) ideas contained in this material, you are taking full responsibility for your actions.
TERMS OF SALE
You hereby ratify your understanding that all service and program sales are non-refundable and waive any rights to charge-back your purchase with your credit card processor.
You understand and agree that our services and program(s) come with a stated time commitment. Our services and program(s) does not allow refunds, pauses of recurring billing and will continue at the monetary payment rate and terms stated in your contract every 30 days after the initial 90 day period ends unless notified 5 days before renewal date.
Campaigns launched by Crucial Appeal must go live within 14 days. If you choose to extend the launch date, keep in mind that you will get charged again 30 days after the initial payment date.
Crucial Appeal will not give any refunds unless notified at least 5 days before your next 30 day payment is processed (Does not apply within the first 90 days).
Clients using Crucial Appeal may pause the ad campaigns whenever they would like and for as long as they would like. With that in mind, clients fully acknowledge and understand that their monthly payments may still go through every 30 days even if the ad campaigns are paused.
If for any reason clients would want to cancel services after the first 90 days, they must notify Crucial Appeal 5 days before the next payment goes through (every 30 days). This cancelation notice must be submitted in writing over email to [email protected]
In addition, you must schedule and take an exit interview with one of our team members over the phone to help us create a better experience for future partners.
The Company shall remain, the sole and exclusive owners of all rights, title and interest in and to the Pre-Existing Materials, including all Intellectual Property Rights therein. All rights in and to the Pre-Existing Materials are expressly reserved by The Company.
Client and its licensors are, and shall remain, the sole and exclusive owner of all right, title, and interest and and to the Client Materials, including all the Intellectual Property Rights therein. The Company shall have no right or license to use any Client Materials except solely during the Term of the Agreement to the extent necessary to provide the Services to Client. All other rights in and to the Client Materials are expressly reserved by the Client.
These will be governed by the laws of the State of Mississippi, without giving effect to those principles of conflict of laws which might otherwise require the application of the law of another jurisdiction. You consent to the exercise of personal jurisdiction by any such court with respect to any such proceeding. All Parties waive their right to a jury trial to the full extent allowable.
These terms constitute the complete and exclusive agreement between Crucial Appeal and Crucial Appeal’s clients. It supersedes all prior written and oral statements, conditions, obligations, representations, or warranties.
For the referral to count, you must introduce us in a 3-way email between yourself, the partner you are referring, and a Crucial Appeal team member. If you did not introduce us via email, our referral software cannot track it and you will not get the credit.
If you refer someone who filled out an application on our website before you introduced us, the referral credit doesn’t count.
If you refer someone who does not pay in full for that given month for any given reason, we do not count the referral credit.
If you refer someone who stops for 90 days or more, we no longer count the referral credit if they come back.
If you call the person you are referring before sending the email introduction, they will be much more likely to sign up.
Upon termination of this agreement any reoccurring referral revenue that you are receiving from Crucial Appeal referral program will be discontinued as only active Clients may participate in the program. If you become a client of Crucial Appeal again at a later date, the referral credits will be reset.